Frequently Asked Questions
Oleaviva Club Membership
Oleaviva Club offers a tailored subscription that delivers our premium olive oil directly to your door, ensuring an uninterrupted gourmet experience.
It’s simple:
- Subscribe | Select the ‘Subscribe’ option.
- Choose your oil | Select your preferred type of extra virgin olive oil.
- Frequency | Decide how often you’d like to receive your delivery—monthly, bi-monthly, or quarterly.
- Payment | Your subscription is automatically processed based on your chosen frequency. No need to worry—your next bottle is always secured.
- Skip, swap, or cancel | Easily manage your subscription anytime in your account portal. Pause, adjust, or cancel at your convenience.
- Savor & Elevate | Enjoy a luxurious olive oil experience, knowing your next delivery is already on its way.
No, you only pay for the membership plan you choose.
You can pause, skip, swap, cancel or modify your subscription by logging into your subscription account. If you need to update your address, order frequency, or the items in your subscription, simply log in and make changes at least 5 days before your next order is scheduled to ship! If you're having any trouble simply get in touch via info@oleaviva.com
Billing Information
Your subscription renews automatically each month on the same date as your original purchase, using your saved payment method. You will receive a notification three days before your next charge to remind you of the upcoming shipment.
If you need to update or modify your subscription, you can do so in your account settings before your order is processed. Once your order has been processed and shipped, charges are non-refundable. However, you can cancel or adjust future shipments at any time.
Visa, MasterCard, American Express, and PayPal. Apply Pay + Shop Pay.
You may update your shipping and billing information in your Account or by contacting info@oleaviva.com
Shipping & Delivery
You’ll receive an order confirmation email after you sign up for your subscription, and a shipping confirmation email each month when your order is ready to ship. You may view all of this information in your Account or by contacting us at info@oleaviva.com
Yes! We offer worldwide shipping. Delivery times and costs vary depending on your location. During holidays or promotional periods, shipping times may be slightly longer. You will receive an email with tracking details once your order has been dispatched.
International shipping costs are calculated at checkout.
Customs fees and import duties vary by country and are the responsibility of the recipient. We recommend checking with your local authorities for more details on import regulations and additional costs.
We ship from our warehouse in Italy using reliable couriers such as DHL, UPS, and local postal services based on your region.
First off, we’re sorry to hear that! That’s definitely not how you should receive your Oleaviva products!
Returns and Exchanges
We do not currently accept returns or exchanges on our products. All orders are considered final sale.
If you have experienced any issues with your order, please feel free to reach out to our team at info@oleaviva.com
Olive Oil Quality & Production
Oleaviva EVOO retains its freshness and flavor for up to two years from the bottling date. You can find the “Best Before” date on the bottle. For optimal taste, we recommend consuming it within six months after opening.
Yes! Our olive oil is 100% plant-based, vegan, and gluten-free, crafted without any additives or artificial ingredients.
We prioritize quality over certifications, adhering to natural and sustainable farming practices. Our grove is free from pesticides and cultivated using eco-conscious methods that respect the land and preserve biodiversity. While we do not yet hold organic certification and cannot legally label our olive oil as “organic” without it, we are actively working toward certification. The process takes time, but we remain committed to transparency and will share updates as we progress.
Our extra virgin olive oil is 100% Italian, produced and cold pressed in Chiaramonte Gulfi, Sicily from carefully selected olives grown in traditional, family-run groves.
A sharp, peppery sensation at the back of your throat is one of the best indications of Oleaviva commitment to quality, and the high antioxidant and anti-inflammatory value in its oils. These antioxidants, called polyphenols, contribute to a sharp taste and resistance to oxidation. High quality olive oil contains properties that have been shown to provide beneficial health effects from lowering cholesterol, blood pressure, and risk of coronary disease.
Bitterness and pungency are actually positive terms in the authentic extra virgin olive oil world! A bitter/sharp taste generally indicates that the olives were harvested early, making the oil extra green and grassy tasting. The sharp taste at the back of your throat that you might feel is an indicator of the high polyphenol count of the oil.
All Oleaviva bottles are coated with UV-protectant matte coating, so you can keep your bottle on your kitchen counter or at your table and don’t have to hide it away in a cupboard. We highly recommend closing the top when you’re not using the oil.
Sustainability & Packaging
Yes! Our bottles are made with recyclable glass. We encourage repurposing them as decorative pieces, vases, or kitchen storage.
Yes, our packaging & shipping materials are made from FSC Papers & Biodegradable Packaging.
At Oleaviva, sustainability is at the core of everything we do. We prioritize eco-friendly, biodegradable, and carbon-negative materials throughout our entire process—from responsible olive sourcing to sustainable packaging and shipping. Our grove follows pesticide-free, regenerative farming practices that protect biodiversity and soil health.
We are committed to continuous research and innovation, always striving to improve our sustainable production methods while reducing our environmental impact. As the industry evolves, we remain transparent in our journey, making informed choices that benefit our customers, communities, and the planet.
Gift Membership
Absolutely! Oleaviva makes the perfect gift for food lovers. Visit our Gift Memberships page to surprise someone with the experience of premium Sicilian olive oil.
Yes! Oleaviva offers bespoke gifting for corporate or individual needs